Subject: Fwd: Tech Support Candidate - Pravin Bharti Pravin
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 18 Sep 2020 05:13:24 -0700 (MST)

Hi Ma'am, 

His spoken is good. Having good tech experience. 
But he have to serve 2 months of notice which is negotiable till 1 month only. 
W can keep him for future ref. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 18 Sep, 2020, at 15:11, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Pravin Bharti Pravin 
E-mail 	[email-masked] 
Phone Number 	(91) 7899109312 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Ballia 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Accenture 	Network support associate 	Na 	34783 
Previous Employer 1 	NTT data 	Technical support associate 	30 aprail 	27500 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Being a user I must follow the guidelines which OS has been directed: 
1.check internet connection 
2. If connection is established, try to open other websites, if other websites are website are loading the problem must be on website (ndtv.com) 
3.if internet connection is down I must follow some basic checks. 
a.check lan cable and port 
b. Check routers switch on and off 
c.contact ISP provider if internet issue persist. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to settings on phone 
Go to connection and sharing 
Select bluetooth options 
1.Select add device or scan new devise 
2.Select available device to connect 
3.Enter the pair code and accept connection 
4.Device connected Successfuly 

What according to you makes you a good candidate for customer service or technical support job? 	1.Good technical support trouble shooting knowledge. 
2.holding 4.5 year of experience in the same Domain 
3.undergone many industrial Customer service training arranged by organization 
4.Excellant communication skills 
5. Skilled to make rapo build with international clients 
6. Kneen understanding of IT services business models. 
7. Skilled to give support to team, people management, and weekly business/production calls 
8.Much skilled and experienced to hold this position 
On a scale of 1 - 5 please rate your fluency in spoken English 	5