Subject: Re: Tech Support Candidate - Nagavardhan Vooturi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 18 Sep 2020 05:08:38 -0700 (MST)

Hi Ma'am, 
spoken is fine, Having good technical experience. 
Staying in Hyderabad, Need a week time to relocate. 
Last Salary was 18900/- 
Expecting between 33-35k 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 18 Sep, 2020, at 17:32, Deeksha Dadu <[email-masked]> wrote: 

Do first round 

From: Nagavardhan Vooturi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 18 September 2020 at 5:20 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Nagavardhan Vooturi 

	

	
	
			Tech Support Test 
		
	Name 	Nagavardhan Vooturi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8790242228 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Hyderabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tata consultancy services 	Process Associate 	03-Sep-2020 	18,700 
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly I should check whether i have entered the correct URL or not if the URL is correct and still I am getting the error then I should check the internet connection and try to reload the page that should work. 

If the issue still persist's then we should open the Google chrome>settings>clear cookies>close the chrome then try to run the website then it will work,If still the issue is not fixed , then we should escalate it to next level so that they can work on it if the issue is only with the single website or with all websites. 
*Is it happening with all the users or with the single user as well as the issue with the single PC or with the multiple PC's and Issue with the single network or with multiple network. 

Once all this test is done by the next level client can get the result. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First Turn on the Bluetooth speaker>unlock your mobile>go to settings>click on Bluetooth>Turn on>click on pair new device>select the Bluetooth speaker name>click on connect once it is connected you will receive the beep sound from the speaker stating connected>Then we can play songs or Movies in the mobile then sound will get from the speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	Firstly we should understand the customer problem,We should listen to the complete issue>Then we should not jump for the Immediate resolution,because we should replicate it from our side as only the single client is facing the issue or it is with the all clients based on the complete information we can troubleshoot the issue. 

If the customer is irritated we should handle them with smile and confidence ,Never loose the confidence and should provide the accurate and the correct information to the client,Never compromise with the Quality because that might impact the organisation. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4