Subject: Re: Tech Support Candidate - Anmol Gupta
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 18 Sep 2020 05:06:16 -0700 (MST)

Hi Ma'am, 

Max to max he can negotiate till 50k. 
Spoken English was fine. Having technical experience too. 
And 15 days to relocate. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 18 Sep, 2020, at 14:02, Deeksha Dadu <[email-masked]> wrote: 

Do first round, seems very expensive but talk and see what his expectation is 

From: Anmol Gupta < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 17 September 2020 at 9:28 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Anmol Gupta 

	

	
	
			Tech Support Test 
		
	Name 	Anmol Gupta 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 6386141139 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Kanpur 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
Patch creation and release 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Byju's The Learning App 	Business Development Associate 	21/06/2020 	54000 
Previous Employer 2 	Nucleus Software Exports Ltd 	Assistant Software Engineer 	31/05/2019 	26500 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly, check for the kind of error its showing, whether it's internet related or access related or the website's server is not responding then act accordingly as below: 

1. Check if the internet is working or not. If its a wireless connection then check for Wifi network issues or if it's a LAN connection then check for wire connection issues. 

2. If internet is proper then check for any proxy which could possibly exist. 

3. Check if the website's access is blocked over the local office network. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn or the speaker. 

2. Turn on your mobile phone's Bluetooth and search for nearby devices which are ready to be paired. 

3. Tap on the speaker's name as displayed on searching. 

4. It may take a while to get paired with your phone. 

5. As soon as it gets connected a confirmation sound will be produced by the speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	According to me, I'm customer oriented. I give my best shot to meet the requirements of customer and to resolve their queries in the least time possible keeping my ownself calm and composed. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4