Subject: Tech Support Candidate - Nagavardhan Vooturi
From: Nagavardhan Vooturi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Sep 2020 07:50:49 -0400

Tech Support
Test

Name

Nagavardhan
Vooturi

E-mail

[email-masked]

Phone Number

(91) 8790242228

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Hyderabad

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tata consultancy services

Process Associate

03-Sep-2020

18,700

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have (select
all that applies)

Interacted with customers over Live
Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly I
should check whether i have entered the correct URL or not if the URL is correct
and still I am getting the error then I should check the internet connection and
try to reload the page that should work.

If the issue still persist's then we should open the Google
chrome>settings>clear cookies>close the chrome then try to run the
website then it will work,If still the issue is not fixed , then we should
escalate it to next level so that they can work on it if the issue is only with
the single website or with all websites.

*Is it happening with all the users or with the single user as well as the issue
with the single PC or with the multiple PC's and Issue with the single network
or with multiple network.

Once all this test is done by the next level client can get the
result.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First Turn on the Bluetooth speaker>unlock
your mobile>go to settings>click on Bluetooth>Turn on>click on pair
new device>select the Bluetooth speaker name>click on connect once it is
connected you will receive the beep sound from the speaker stating
connected>Then we can play songs or Movies in the mobile then sound will get
from the speaker.

What according to you makes you a
good candidate for customer service or technical support job?

Firstly we should understand the customer problem,We should
listen to the complete issue>Then we should not jump for the Immediate
resolution,because we should replicate it from our side as only the single
client is facing the issue or it is with the all clients based on the complete
information we can troubleshoot the issue.

If the customer is irritated we should handle them with smile and confidence
,Never loose the confidence and should provide the accurate and the correct
information to the client,Never compromise with the Quality because that might
impact the organisation.

On a scale of 1 - 5 please rate your
fluency in spoken English

4