Subject: Fwd: Tech Support Candidate - Assi Evrard Romaric
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 18 Sep 2020 02:52:43 -0700 (MST)

Hi Ma'am, 

PFA 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 11 Sep, 2020, at 19:18, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Assi Evrard Romaric 
E-mail 	[email-masked] 
Phone Number 	(+91) 9121264520 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Hyderabad 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Randstad 	French translator 	24/05/2020 	37000 
Previous Employer 1 	N/A 			
Previous Employer 2 	N/A 			
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	As a computer user, 
I will first Close other tabs, extensions, and apps. 
Clear the cache 
Restart the browser 
Restart the computer. 
Check for malware. 
Open the page in another browser. 
If I'm I'm still getting error I will them Check if the wi-fi is plug and working properly in another device. 
If still not working I will the report the website problem 
What according to you is difference between Bluetooth and Wifi? 	The difference between Bluetooth and Wifi is that the WiFi is mainly used to connect our devices to the internet while the Bluetooth is only used to connect our devices to each other. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	The difference between good and great customer service is that a good customer service is keeping the customers satisfied while a great customer service is keeping them not only satisfy but also loyal to the brand or product 
What according to you makes you a good candidate for customer service or technical support job? 	I'm a great candidate for customers service because of my experience on the field but mostly because I know how to listen to people, how to communicate with them , put myself on their shoes so I can provide a better service and keep them loyal. 

On a scale of 1 - 5 please rate your fluency in spoken English 	5