Subject: Tech Support Candidate - Pravin Bharti Pravin
From: Pravin Bharti Pravin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Sep 2020 05:41:37 -0400

Tech Support
Test

Name

Pravin
Bharti Pravin

E-mail

[email-masked]

Phone Number

(91) 7899109312

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Ballia

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Accenture

Network support associate

Na

34783

Previous
Employer 1

NTT data

Technical support associate

30 aprail

27500

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Being a
user I must follow the guidelines which OS has been directed:

1.check internet connection

2. If connection is established, try to open other websites, if other websites
are website are loading the problem must be on website (ndtv.com)

3.if internet connection is down I must follow some basic checks.

a.check lan cable and port

b. Check routers switch on and off

c.contact ISP provider if internet issue persist.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Go to
settings on phone

Go to connection and sharing

Select bluetooth options

1.Select add device or scan new devise

2.Select available device to connect

3.Enter the pair code and accept connection

4.Device connected Successfuly

What according to you makes you a good candidate
for customer service or technical support job?

1.Good
technical support  trouble shooting knowledge.

2.holding 4.5 year of experience in the same Domain

3.undergone many industrial Customer service training arranged by
organization

4.Excellant  communication skills

5. Skilled to make rapo build with international clients

6. Kneen understanding of IT services business models.

7. Skilled to give support to team, people management, and weekly
business/production calls

8.Much skilled and experienced to hold this position

On a scale of 1 - 5
please rate your fluency in spoken English

5