Subject: FW: Tech Support Candidate - Anmol Gupta
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 18 Sep 2020 08:32:04 +0000

Do first round, seems very expensive but talk and see what his expectation is

From: Anmol Gupta <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 17 September 2020 at 9:28 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Anmol Gupta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Anmol Gupta
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 6386141139
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Kanpur
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Patch creation and release
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Byju's The Learning App Business Development Associate  21/06/2020      54000
Previous Employer 2     Nucleus Software Exports Ltd    Assistant Software Engineer     31/05/2019      26500
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly, check for the kind of error its showing, whether it's internet related or access related or the website's server is not responding then act accordingly as below:

1. Check if the internet is working or not. If its a wireless connection then check for Wifi network issues or if it's a LAN connection then check for wire connection issues.

2. If internet is proper then check for any proxy which could possibly exist.

3. Check if the website's access is blocked over the local office network.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn or the speaker.

2. Turn on your mobile phone's Bluetooth and search for nearby devices which are ready to be paired.

3. Tap on the speaker's name as displayed on searching.

4. It may take a while to get paired with your phone.

5. As soon as it gets connected a confirmation sound will be produced by the speaker.
What according to you makes you a good candidate for customer service or technical support job? According to me, I'm customer oriented. I give my best shot to meet the requirements of customer and to resolve their queries in the least time possible keeping my ownself calm and composed.
On a scale of 1 - 5 please rate your fluency in spoken English  4