Subject: Tech Support Candidate - Anil Sankhat
From: Anil Sankhat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Sep 2020 02:22:53 -0400

Tech Support
Test

Name

Anil
Sankhat

E-mail

[email-masked]

Phone Number

(0281) 8758127158

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Rajkot Gujarat

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Marwadi Shares Ltd

Sr. IT Executive

Till
now

32000

Previous Employer 1

Healthcare Global Enterprises
Ltd

Sr.
IT Executive

07-02-2019

25000

Previous Employer 2

ANS PVT LTD

Server
Admin

09-0102018

23000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check internet connection.

2. Check other websites.

3. If internet connection down call to ISP

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Poweron
bluetooth speaker.

2. Start mobile bluetooth and search bluetooth speaker connection and pair
it.

3. Speaker connected.

What according to you makes you a
good candidate for customer service or technical support job?

1. Check customer query and give proper guidance to
customer.

2. If query not solve then inform to senior management.

On a scale of 1 - 5
please rate your fluency in spoken English

4