Subject: Re: Tech Support Candidate - Anand Negi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 17 Sep 2020 22:41:05 -0700 (MST)

Unnecessary Accent he is using. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 17 Sep, 2020, at 14:00, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Anand Negi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 16 September 2020 at 7:24 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Anand Negi 

	

	
	
			Tech Support Test 
		
	Name 	Anand Negi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9910469760 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	New Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	GM Analystic 	Help Desk 	N/A 	56000 
Previous Employer 1 	Amazon 	IT Support Engineer L3 	18/07/2020 	55000 
Previous Employer 2 	Peoplescout TrueBlue LLP 	Senior IT Support Engineer 	01/08/2019 	
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Check the internet connection. We can clear cookies and cached data stored by web browser. If still doesn't work, try uninstalling the web browser. Use third part tools like CCleaner to remove the leftover files and reinstall the web browser. If we configured our web browser to block Javascript, a website may not load properly or not load at all. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Tap on settings on your Android device. 
2. Look for Bluetooth or the Bluetooth symbol in our setting and tap it. 
3.There should be an option to enable.Please tap or swipe on it. 
4. Search for device. 
5. A list of available device will appear. 
6. If your speaker is not listed, press the button on speaker that makes discovable. 
7. On mobile select available speaker. 
8. It will show connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have good listening and communication skills. In depth knowledge of hardware and software. Up-to-date knowledge of the latest IT and software trends. Strong customer service ethos and excellent organizational skills. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4