Subject: Re: Tech Support Candidate - Monesh Mishra
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 17 Sep 2020 22:35:15 -0700 (MST)

Very Bad spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 17 Sep, 2020, at 20:00, Deeksha Dadu <[email-masked]> wrote: 

First round 

Sent from my iPhone 

Begin forwarded message: 

From: Monesh Mishra <[email-masked]> 
Date: 17 September 2020 at 19:41:50 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]> 
Subject: Tech Support Candidate - Monesh Mishra 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Monesh Mishra 
	E-mail 	[email-masked] 
	Phone Number 	(91) 7067589759 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	I'm from out of Delhi but I can move when required. 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Miracle Coro Plast Pvt Ltd 	Asst IT & ERP Manager 	May 2020 	35 K 
Previous Employer 1 	All time Plastics Pvt Ltd 	IT Executive 	Dec 2015 	22 K 
Previous Employer 2 	Shri Medishine Hospital 	IT Officer 	Fab 2014 	
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check for URL is correct or not. 
2. I will check my device's date and time is correct. 
3. Make sure that Internet connection is working. 
4. Check that other website open or not i.e. Google.co.in 
5. Check for www.ndtv.com down or not for checking this I will browse same website in other Internet enabled device I.e. Smartphone, other Laptop/computer. 
5. Also I will check for the certificate of website. 
Other troubleshooting step can be taken, but if I get exact error massage what is showing in the browser. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Switch on BT speakers and set to it on pairing mode. 
2. Switch on Mobile's BT and scan available device. 
3. When I get list of device, select BT speakers by its name or model. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. Good Communication skill 
2. PATIENCE. 
3. Good Listener 
4. Helping Nature 
5. Technical Knowledge 
	On a scale of 1 - 5 please rate your fluency in spoken English 	3 	

	

BQ_END