Subject: Tech Support Candidate - Abhishek Tiwari
From: Abhishek Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Sep 2020 16:51:07 -0400

Tech Support
Test

Name

Abhishek
Tiwari

E-mail

[email-masked]

Phone Number

(+91) 9336379644

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector 71 noida

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
AWS

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL technologies ltd.

Analyst

29 sep 2020

37000

Previous Employer 1

Inducto tech automation
pvt.ltd

product support engineer

25 Aug 2014

15000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will google "The Error code" and as per error
code take decision. If it is from my System or LAN related i will fix it ie.
browser settings or windows firewall off or something related to ISP and may be
related to URL filtering. Most of the time it is due to browser compatibility
issue. We have to go in browser settings and add this URL and save
it.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

first of all go to in settings then go to in
bluetooth. Then turn on bluetooth. Discover all devices select your device(If
your device is not showing refresh it. Make sure your device's bluetooth must be
on). Paired both devices and enjoy....!!

What according to
you makes you a good candidate for customer service or technical support
job?

The person who is more and more polite, a good listener and
never be a short tampered. A solution finder by nature and ability to learn new
things and last but not least feels happy to talk with people.

On a
scale of 1 - 5 please rate your fluency in spoken English

5