Subject: Tech Support Candidate - NIKET OMAR
From: NIKET OMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Sep 2020 15:01:27 -0400

Tech Support
Test

Name

NIKET
OMAR

E-mail

[email-masked]

Phone Number

(+91) 7355430921

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Kanpur

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

ECI Telecom

Field Support
Engineer

30 June

23000

Previous Employer 2

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I will
read the error description, if understood then I will perform as per the
description, otherwise if there is any error code then I will google it and get
the solution from google.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Open
bluetooth speaker

2. It will give a sound as 'ready to pair'

3. Open bluetooth of mobile phone and search available devices

4. Tap at the name of the bluetooth speaker in available devices

5. Tap on the pair and then you are ready to go

What according to
you makes you a good candidate for customer service or technical support
job?

Having a experience in technical support I know how to handle
customer and provide adequate support. I have handled all the worst as well as
best cases in customer support.

On a scale of 1 - 5 please rate your
fluency in spoken English

5