Subject: Tech Support Candidate - Anmol Gupta
From: Anmol Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Sep 2020 11:58:17 -0400

Tech Support
Test

Name

Anmol
Gupta

E-mail

[email-masked]

Phone Number

(91) 6386141139

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Kanpur

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers
& Audio
VoIP
Patch creation and release

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Byju's The Learning
App

Business Development Associate

21/06/2020

54000

Previous Employer 2

Nucleus Software Exports
Ltd

Assistant Software Engineer

31/05/2019

26500

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly, check for the kind of error its showing,
whether it's internet related or access related or the website's server is not
responding then act accordingly as below:

1. Check if the internet is working or not. If its a wireless connection then
check for Wifi network issues or if it's a LAN connection then check for wire
connection issues.

2. If internet is proper then check for any proxy which could possibly
exist.

3. Check if the website's access is blocked over the local office
network.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn or the speaker.

2. Turn on your mobile phone's Bluetooth and search for nearby devices which are
ready to be paired.

3. Tap on the speaker's name as displayed on searching.

4. It may take a while to get paired with your phone.

5. As soon as it gets connected a confirmation sound will be produced by the
speaker.

What according to you makes you a good candidate
for customer service or technical support job?

According
to me, I'm customer oriented. I give my best shot to meet the requirements of
customer and to resolve their queries in the least time possible keeping my
ownself calm and composed.

On a scale of 1 - 5 please rate your
fluency in spoken English

4