Subject: Fwd: Tech Support Candidate - Nishant Sharma
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 17 Sep 2020 14:43:27 +0000

Rejected, spoke to him

Sent from my iPhone

Begin forwarded message:

From: Deeksha Dadu <[email-masked]>
Date: 17 September 2020 at 18:53:55 GMT+5:30
To: Livesalesman <[email-masked]>
Subject: FW:  Tech Support Candidate - Nishant Sharma

First round

From: Nishant Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 17 September 2020 at 6:51 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Nishant Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Nishant Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9711404967
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Fair Exports India Pvt Ltd      IT Administrator                27000
Previous Employer 1     Parivar Sewa Sanstha    SR. DESKTOP SUPPORT ENGINEERPPORT       7TH JULY 2018   25800
Previous Employer 2     ASA     SR. DESKTOP SUPPORT ENGINEER    11 DECEMBER 2017        17000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  It all depends on type of error which occurs , if its browser error than we need to clear all the cookies of the default browser and try to open the website (www.ndtv.com)again, or else we can try to opne it in another browser
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open Settings- In settings to go to Bluetooth tab- Switch on your Bluetooth on your mobile phone- press the Bluetooth button of your speaker so that it may become visible in your mobile phone, Once the name of the your speakers shown on your mobile screen click on the name of speakers which appears on the screen and give a tap on it, It asks you fro pairing your device, Once it's paired with your phone you can use your speakers
What according to you makes you a good candidate for customer service or technical support job? I have experience
On a scale of 1 - 5 please rate your fluency in spoken English  5