Subject: Fwd: Tech Support Candidate - Monesh Mishra
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 17 Sep 2020 14:30:40 +0000

First round

Sent from my iPhone

Begin forwarded message:

From: Monesh Mishra <[email-masked]>
Date: 17 September 2020 at 19:41:50 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Monesh Mishra
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Monesh Mishra
E-mail  [email-masked]
Phone Number    (91) 7067589759
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      I'm from out of Delhi but I can move when required.
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Miracle Coro Plast Pvt Ltd      Asst IT & ERP Manager   May 2020        35 K
Previous Employer 1     All time Plastics Pvt Ltd       IT Executive    Dec 2015        22 K
Previous Employer 2     Shri Medishine Hospital         IT Officer      Fab 2014
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check for URL is correct or not.
2. I will check my device's date and time is correct.
3. Make sure that Internet connection is working.
4. Check that other website open or not i.e. Google.co.in
5. Check for www.ndtv.com down or not for checking this I will browse same website in other Internet enabled device I.e. Smartphone, other Laptop/computer.
5. Also I will check for the certificate of website.
Other troubleshooting step can be taken, but if I get exact error massage what is showing in the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch on BT speakers and set to it on pairing mode.
2. Switch on Mobile's BT and scan available device.
3. When I get list of device, select BT speakers by its name or model.
What according to you makes you a good candidate for customer service or technical support job? 1. Good Communication skill
2. PATIENCE.
3. Good Listener
4. Helping Nature
5. Technical Knowledge
On a scale of 1 - 5 please rate your fluency in spoken English  3