Subject: Tech Support Candidate - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Sep 2020 10:26:18 -0400

Tech Support
Test

Name

Pankaj
Kumar

E-mail

[email-masked]

Phone Number

(857) 4067309

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Gurgaon

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
Server and technical support

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Analyst security gavornance compailance

Previous
Employer 1

Progressive

DL2

12

Previous Employer 2

Mayur

DSE

12

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First chack internet

Chack internet cable

IP address

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Click start manu and select internet setting
options and select the blutooth options and enable it and try to search device
after completing select right speekar device and click connect

What
according to you makes you a good candidate for customer service or technical
support job?

Because according to my previous experience and
skills knowledge

On a scale of 1 - 5 please rate your
fluency in spoken English

4