Subject: Tech Support Candidate - Monesh Mishra
From: Monesh Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Sep 2020 10:11:43 -0400

Tech Support
Test

Name

Monesh
Mishra

E-mail

[email-masked]

Phone Number

(91) 7067589759

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

I'm from out of Delhi but I can
move when required.

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Miracle Coro Plast Pvt Ltd

Asst IT & ERP
Manager

May 2020

35 K

Previous Employer 1

All time Plastics Pvt
Ltd

IT
Executive

Dec 2015

22 K

Previous Employer 2

Shri Medishine Hospital

IT
Officer

Fab 2014

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check for URL is correct or not.

2. I will check my device's date and time is correct.

3. Make sure that Internet connection is working.

4. Check that other website open or not i.e. Google.co.in

5. Check for www.ndtv.com down or not for checking this I will browse same
website in other Internet enabled device I.e. Smartphone, other
Laptop/computer.

5. Also I will check for the certificate of website.

Other troubleshooting step can be taken, but if I get exact error massage what
is showing in the browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Switch on BT speakers and set to it on
pairing mode.

2. Switch on Mobile's BT and scan available device.

3. When I get list of device, select BT speakers by its name or model.

What according to you makes you a good candidate
for customer service or technical support job?

1. Good
Communication skill

2. PATIENCE.

3. Good Listener

4. Helping Nature

5. Technical Knowledge

On a scale of 1 - 5 please rate your
fluency in spoken English

3