Subject: Tech Support Candidate - Nishant Sharma
From: Nishant Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Sep 2020 09:21:23 -0400

Tech Support
Test

Name

Nishant
Sharma

E-mail

[email-masked]

Phone Number

(91) 9711404967

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Fair Exports India Pvt Ltd

IT Administrator

27000

Previous Employer 1

Parivar Sewa Sanstha

SR. DESKTOP
SUPPORT ENGINEERPPORT

7TH JULY 2018

25800

Previous Employer 2

ASA

SR. DESKTOP SUPPORT
ENGINEER

11 DECEMBER 2017

17000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

It all depends on type of error which occurs , if
its browser error than we need to clear all the cookies of the default browser
and try to open the website (www.ndtv.com)again, or else we can try to opne it
in another browser

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Open
Settings- In settings to go to Bluetooth tab- Switch on your Bluetooth on your
mobile phone- press the Bluetooth button of your speaker so that it may become
visible in your mobile phone, Once the name of the your speakers shown on your
mobile screen click on the name of speakers which appears on the screen and give
a tap on it, It asks you fro pairing your device, Once it's paired with your
phone you can use your speakers

What according to
you makes you a good candidate for customer service or technical support
job?

I have experience

On a scale of 1 - 5
please rate your fluency in spoken English

5