Subject: Tech Support Candidate - Rauki Kaim Rauki
From: Rauki Kaim Rauki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Sep 2020 08:58:09 -0400

Tech Support
Test

Name

Rauki Kaim
Rauki

E-mail

[email-masked]

Phone Number

(+91) 8979380609

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida Sector 45

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP
Remot desktop support

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ADH Labs pvt Ltd

Service and Testing Engineer

22March 2020

25000

Previous Employer 1

Inventive Software Solutions
pvt Ltd

Associate Electrical Engineer

July 2016

10000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

If i am
unable to open the given website, first i will check what error is on
display,first i will check domain name is correct or not  then  i will check
network issue and our browser not open untrusted websites if security
certificate of website is expired.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First i
will on speaker, then i will go to phone blutooth option, tuen on bluetooth, a
list of avilable device will apear, i will find my device in list then i will
click on my device name and it will connect.

If speaker is not listed, i will press button on speaker that makes discoverable
then it will connect by follow above process.

What according to
you makes you a good candidate for customer service or technical support
job?

An good customer support candidate always understand  the
problem in deep and then go through  the step by step solutions as per the
process, some user have lack of techical knowledge in that condition its depend
upon the customer support executive to explain him resolution in easiest way.

On a scale of 1 - 5 please rate your fluency in spoken
English

4