Subject: Tech Support Candidate - Priyanka Kumari
From: Priyanka Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Sep 2020 05:22:02 -0400

Tech Support
Test

Name

Priyanka
Kumari

E-mail

[email-masked]

Phone Number

(91) 8851593387

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Mandoli Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

VoIP
Desktop Support

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Impact Infotech pvt ltd (service partner of Wipro)

Desktop Support Engineer
L1

NA

17084

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I will
follow these steps :

First of all i will check URL if it is correct or not. If URL is correct than
will Delete Cookies. for Delete cookies open chrome, at the top right select
more go to setting than select Advance, in the privacy and security section
select clear browsing data. and than clear browsing data after that will check
proxy setting and than will check by Running Link.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to Setting

Tap the Bluetooth option

Turn on bluetooth and make sure bluetooth device should be on too

A list of available device will appear on mobile screen

if your speaker is not listed, press the device name and pair the bluetooth
device with mobile than it will get connect.

What according to
you makes you a good candidate for customer service or technical support
job?

The ideal candidate tends to be passionate about their work
and get a lot of enjoyment and pleasure out of it.

For customer support job or Technical support job candidate should have good
Communication skill, Customer Empathy, Knowledge about work, Patient and most
important Stress management.

These things make a candidate Good for this Role.

On a scale of 1 - 5
please rate your fluency in spoken English

4