Subject: FW: Tech Support Candidate - Anand Negi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 17 Sep 2020 08:30:03 +0000

First round

From: Anand Negi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 7:24 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Anand Negi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Anand Negi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9910469760
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        GM Analystic    Help Desk       N/A     56000
Previous Employer 1     Amazon  IT Support Engineer L3  18/07/2020      55000
Previous Employer 2     Peoplescout TrueBlue LLP        Senior IT Support Engineer      01/08/2019
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check the internet connection. We can clear cookies and cached data stored by web browser. If still doesn't work, try uninstalling the web browser. Use third part tools like CCleaner to remove the leftover files and reinstall the web browser. If we configured our web browser  to block Javascript, a website may not load properly or not load at all.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Tap on settings on your Android device.
2. Look for Bluetooth or the Bluetooth symbol in our setting and tap it.
3.There should be an option to enable.Please tap or swipe on it.
4. Search for device.
5. A list of available device will appear.
6. If your speaker is not listed, press the button on speaker that makes discovable.
7. On mobile select available speaker.
8. It will show connected.
What according to you makes you a good candidate for customer service or technical support job? I have good listening and communication skills.  In depth knowledge of hardware and software. Up-to-date knowledge of the latest IT and software trends. Strong customer service ethos and excellent organizational skills.
On a scale of 1 - 5 please rate your fluency in spoken English  4