Subject: FW: Tech Support Candidate - Hem Raj
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 17 Sep 2020 08:23:52 +0000

First round

From: Hem Raj <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 10:16 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Hem Raj

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Hem Raj
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9599706728
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sultan Puri, New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Sodlan Tech Pvt Ltd     Sr. Tech Support                38000
Previous Employer 1     Support Helpline        Tech Support            30000
Previous Employer 2     Akal Information Systems Ltd    Tech Support            27000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check the internet first of all by trying to open other websites. If the internet is working fine, that means there is something blocking this site either in computer or at the router(if there are any). If the inter net is not working at all, that's a completely different scenario.
2. Things that can block the website are:
A. Antivirus system on computer.
B. Through host file.
C. By using router configuration.
D. Any addon on browser.
3. There could be a temporary issue at the website hosting server itself. In these cases the issue is resolved automatically in some time.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the speaker make sure it's battery is charged.
2. Turn on the bluetooth on your phone and go to its settings.
3. Speaker name should be listed in devices nearby in bluetooth settings on phone.
4. Tap on speaker name and that's it. Speaker will make a sound upon connection is successful.
It should be connected now.
What according to you makes you a good candidate for customer service or technical support job? Technical experience and problem solving skills are what makes a candidate eligible for a tech support profile job which I think makes me suitable.
On a scale of 1 - 5 please rate your fluency in spoken English  4