Subject: Fwd: Tech Support Candidate - Deepika deepika
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 17 Sep 2020 07:04:42 +0000

First round, may be suitable for warranty

Sent from my iPhone

Begin forwarded message:

From: Deepika deepika <[email-masked]>
Date: 17 September 2020 at 00:35:21 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Deepika deepika
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Deepika deepika
E-mail  [email-masked]
Phone Number    (+91) 7009064767
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Telus international     Technical support engineer      October 16      20000+
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  * firstly i will check my internet connection is it working or not.
* I will close the browser and try to open the same site again.
* if i still having the same problem.i will restart my device.
* Lastly i will check it from others if they will also facing the same kind of issue which i am having or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      * Go to the setting.
* Tap on the bluetooth option and turn it ON.
*  Also turn ON your speaker that make it discoverable.
* Available devices list will appear.
* search the device name and connect.
* if the device is connecting first time an dialog box is appear for pairing with the device. you have to click on the pairing option with this device will connect automatically .
* With the pairing in future whenever your devices is ON it will automatically connected to the same device.
What according to you makes you a good candidate for customer service or technical support job? * I believe that i am the best candidate for this postion because of my experience and my ability to adapt in any situation and "customer first" is a mantra for customer service and i follow this mantra.being responsive with positive attitute and always trying to understanding the customers issue properly and give them best solutions.
On a scale of 1 - 5 please rate your fluency in spoken English  4