Subject: Fwd: Tech Support Candidate - Hema Samanthula
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 17 Sep 2020 07:03:00 +0000

First round

Sent from my iPhone

Begin forwarded message:

From: Hema Samanthula <[email-masked]>
Date: 16 September 2020 at 23:17:48 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Hema Samanthula
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Hema Samanthula
E-mail  [email-masked]
Phone Number    (+91) 9391469599
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida Sector-15
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) LIMS APPLICATION & SQL
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        N/A     N/A     N/A     N/A
Previous Employer 1     Caliber Technologies    Product consultant      21 sep 2019     23000
Previous Employer 2     N/A     N/A     N/A     N/A
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  As a End user First i will check what type of error was displaying,
1. If it is related to network connection I will check ethernet cable, modem router or wifi etc..
2. If it is related to wrong website address, I will recheck & rectify it.
3. If website address is correct & still getting error, then I will check other website address (www.google.com) and still same persists then I will check with other browser application.
4. If Website access denied then it will be related to firewall and antivirus setting & will proceed further.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. For fresh/new connection, switch on Bluetooth speaker and click on Bluetooth symbol to make it visible.
2. Go to mobile settings and click on Bluetooth option.
3. Click on Bluetooth.
4. Then list of nearby Bluetooth enabled devices will appear.
5. Choose your Bluetooth speaker ( usually company name or model will be displayed) for pairing.
What according to you makes you a good candidate for customer service or technical support job? As per my knowledge Following qualities are essential for a Good Customer Support Engineer
1.First He/she should have emotional intelligence as they will interact with all types of customers.
2.Patience
3.Respect for all clients,team & superiors.
4.Capability to segregate the given tasks as per priority.
5.Effective & Convincing Skills towards clients.
6.Adoptablitiy
7.Good Time Management skills
8.Quick learning  & show interest to learn new technologies
9.Logical thinking.
10. Humble Attitude.
On a scale of 1 - 5 please rate your fluency in spoken English  4