Subject: Tech Support Candidate - Vidya Bhushan Singh
From: Vidya Bhushan Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Sep 2020 00:46:59 -0400

Tech Support
Test

Name

Vidya
Bhushan Singh

E-mail

[email-masked]

Phone Number

(+91) 7607866782

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Jangpura B, New Delhi

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ITI LIMITED

Network Engineer

Current Working

24,000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1- First check the internet eccessable or
not. It should not be in limited mode.

Step 2- Recognise the error type and troubleshoot accordingally.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- On the Bluetooth option from setting of mobile Step 2-
On the Bluetooth option from Bluetooth Speaker.

Step 3- search and select the Bluetooth speaker device name on mobile Bluetooth
device options.

What according to you makes you a
good candidate for customer service or technical support job?

Communication skills

Problem-Solving skills

Passion for the role

Energetic personality

Customer-focused

Empathy

Patience

Teamwork abilities

Desire to improve the company

On a scale of 1 - 5 please rate your
fluency in spoken English

4