Subject: Tech Support Candidate - Deepika deepika
From: Deepika deepika <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 15:05:14 -0400

Tech Support
Test

Name

Deepika
deepika

E-mail

[email-masked]

Phone Number

(+91) 7009064767

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

noida

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Networking - basic
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Telus international

Technical support
engineer

October 16

20000+

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

* firstly
i will check my internet connection is it working or not.

* I will close the browser and try to open the same site again.

* if i still having the same problem.i will restart my device.

* Lastly i will check it from others if they will also facing the same kind of
issue which i am having or not.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

* Go to the
setting.

* Tap on the bluetooth option and turn it ON.

*  Also turn ON your speaker that make it discoverable.

* Available devices list will appear.

* search the device name and connect.

* if the device is connecting first time an dialog box is appear for pairing
with the device. you have to click on the pairing option with this device will
connect automatically .

* With the pairing in future whenever your devices is ON it will automatically
connected to the same device.

What according to you makes you a
good candidate for customer service or technical support job?

* I believe that i am the best candidate for this postion
because of my experience and my ability to adapt in any situation and "customer
first" is a mantra for customer service and i follow this mantra.being
responsive with positive attitute and always trying to understanding the
customers issue properly and give them best solutions.

On a scale of 1 - 5 please rate your fluency in spoken
English

4