Subject: Tech Support Candidate - Mukesh sharma Mukesh
From: Mukesh sharma Mukesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 15:03:05 -0400

Tech Support
Test

Name

Mukesh
sharma Mukesh

E-mail

[email-masked]

Phone Number

(91) 8130495372

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

South delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Na

Previous
Employer 2

Na

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I will check networking device
properly connected to computer after that DNS should be correct or not and next
step to ping commands with proper Syntax.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Start
Bluetooth on both sides mobile and speakes

2. Search the Bluetooth device speakers name

3 Pair that both device

4 Bluetooth speaker connected to mobile successfully

What according to
you makes you a good candidate for customer service or technical support
job?

Technical Support job

On a scale of 1 - 5
please rate your fluency in spoken English

4