Subject: Tech Support Candidate - Nandini Gautam
From: Nandini Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 13:48:19 -0400

Tech Support
Test

Name

Nandini
Gautam

E-mail

[email-masked]

Phone Number

(91) 7838667351

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Delhi shastri
nagar

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Hardware - Basic
Hardware - Advanced
Speakers
& Audio
Auto cad

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Shree ram expo

Marketing executive
controlling CRM

16.09.20

32000

Previous
Employer 1

Nocca robotics

Product Engineer

15..06.20

30000

Previous Employer 2

Emanage health

Technical
supervisors,app developer

12.05.17

20000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First I will confirm my connectivity with
internet, than I will make sure about type of error sometimes errors came due to
advance security acception.

I will reload the web page. If same type of error mentioned over it than I will
change my browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First turn on the bluetooth of both devices thn
select reciver device if alternate bluetooth is paired to proceed with connect,
if not than I will firstly descover my device by searching option thn after some
confirmation from both devices I will be to connect both devices.

What
according to you makes you a good candidate for customer service or technical
support job?

Explanation criteria , if you are capable to
explain than customer will react.

Voice command should be clear.

We should technical words in easy manner.

On a scale of 1 - 5 please rate your fluency in spoken
English

4