Subject: Tech Support Candidate - Hema Samanthula
From: Hema Samanthula <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 13:47:40 -0400

Tech Support
Test

Name

Hema
Samanthula

E-mail

[email-masked]

Phone Number

(+91) 9391469599

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida Sector-15

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

LIMS APPLICATION &
SQL

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N/A

N/A

N/A

N/A

Previous Employer 1

Caliber Technologies

Product
consultant

21 sep 2019

23000

Previous Employer 2

N/A

N/A

N/A

N/A

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

As a End user First i will
check what type of error was displaying,

1. If it is related to network connection I will check ethernet cable, modem
router or wifi etc..

2. If it is related to wrong website address, I will recheck & rectify
it.

3. If website address is correct & still getting error, then I will check
other website address (www.google.com) and still same persists then I will check
with other browser application.

4. If Website access denied then it will be related to firewall and antivirus
setting & will proceed further.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. For
fresh/new connection, switch on Bluetooth speaker and click on Bluetooth symbol
to make it visible.

2. Go to mobile settings and click on Bluetooth option.

3. Click on Bluetooth.

4. Then list of nearby Bluetooth enabled devices will appear.

5. Choose your Bluetooth speaker ( usually company name or model will be
displayed) for pairing.

What according to you makes you a good candidate
for customer service or technical support job?

As per my
knowledge Following qualities are essential for a Good Customer Support
Engineer

1.First He/she should have emotional intelligence as they will interact with all
types of customers.

2.Patience

3.Respect for all clients,team & superiors.

4.Capability to segregate the given tasks as per priority.

5.Effective & Convincing Skills towards clients.

6.Adoptablitiy

7.Good Time Management skills

8.Quick learning  & show interest to learn new technologies

9.Logical thinking.

10. Humble Attitude.

On a scale of 1 - 5 please rate your fluency in spoken
English

4