Subject: Tech Support Candidate - Hem Raj
From: Hem Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 12:46:23 -0400

Tech Support
Test

Name

Hem
Raj

E-mail

[email-masked]

Phone Number

(+91) 9599706728

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sultan Puri, New
Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sodlan Tech Pvt Ltd

Sr. Tech Support

38000

Previous Employer 1

Support Helpline

Tech
Support

30000

Previous Employer 2

Akal Information Systems
Ltd

Tech Support

27000

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check the internet first of all by trying to
open other websites. If the internet is working fine, that means there is
something blocking this site either in computer or at the router(if there are
any). If the inter net is not working at all, that's a completely different
scenario.

2. Things that can block the website are:

A. Antivirus system on computer.

B. Through host file.

C. By using router configuration.

D. Any addon on browser.

3. There could be a temporary issue at the website hosting server itself. In
these cases the issue is resolved automatically in some time.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker make sure it's battery is charged.

2. Turn on the bluetooth on your phone and go to its settings.

3. Speaker name should be listed in devices nearby in bluetooth settings on
phone.

4. Tap on speaker name and that's it. Speaker will make a sound upon connection
is successful.

It should be connected now.

What according to you makes you a
good candidate for customer service or technical support job?

Technical experience and problem solving skills are what makes
a candidate eligible for a tech support profile job which I think makes me
suitable.

On a scale of 1 - 5 please rate your fluency in spoken
English

4