Subject: Tech Support Candidate - Balakishore DASARI
From: Balakishore DASARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 11:33:54 -0400

Tech Support
Test

Name

Balakishore
DASARI

E-mail

[email-masked]

Phone Number

(040) 7731096666

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Hyderabad

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Society for training and employment promotion

Head operations

25-10-2020

44500

Previous Employer 1

Yaaltech it solutions

Sr.Network
engineer

31-12-2015

25000

Previous Employer 2

Rithwik projects

Network
engineer

31-04-2012

18000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If we got any error on the browser first we need
check the system time.

1 Restart My Device

Many basic problems can be solved simply by restarting your device. This clears
caches, and forces the device to re-load the program or web page you may be
having issue with, rather than use something that may be partially wrong.

Before you restart or shut down your device, make sure to save all necessary
work to prevent data loss.

2 Make Sure the Internet Connection Works

Open your browser. In the address bar at the top, type in google.com, then push
Enter or Return.

Chrome browser with address entered and highlighted.

Make sure you're able to load Google.com. Once this loads, make sure you're able
to search. Type something in the Search box, then select Google Search.

Google home page with search field and Google Search button highlighted.

Make sure search results load properly.

Example Google Search Results

If searching doesn't work, then there's reason to believe that you're not
connected to the Internet. Fix the connection issue before proceeding.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

We need to open settings options

In that we need open connection options

In that we need to open Bluetooth options

In that we need to on the Bluetooth options

In that we need to pair speaker by clicking Bluetooth speaker name then it will
paired to to our phone

What according to you makes you a
good candidate for customer service or technical support job?

We need to solve the issue for  clientWe need to convince the
client to Solve the problem of the client

On a scale of 1 - 5
please rate your fluency in spoken English

4