Subject: Tech Support Candidate - Kshiti Sakhuja
From: Kshiti Sakhuja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 11:27:27 -0400

Tech Support
Test

Name

Kshiti
Sakhuja

E-mail

[email-masked]

Phone Number

(+91) 9536383328

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sector 27, noida

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Networking - basic
Incident
Management

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hcl technologies

network analyst

NA

2.5

Previous Employer 1

NA

Na

Na

Na

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Check whether there is problem with browser or
the page.

Check whether it's working in another browser or not

Then restart your router, it might be due to connectivity issue.

Try clearing browser's cache

Try changing and adjusting proxy settings

Or lastly we can reinstall browser.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Switch on
bluetooth of your mobile phone

Switch on the power button of your bluetooth speaker

Go to bluetooth settings on your phone  and allow searching of all nearby
devices available.

The name of your bluetooth speaker will start popping on your phone's screen

Pair it with the speaker

Allow all action items

The phone will get connected to a bluetooth speaker

What according to
you makes you a good candidate for customer service or technical support
job?

According to me , my communication skills can be a plus
point.

Soft spoken skills are must.

Greeting the customer is very important.

Listening skills.

Understanding the issue of the customer.

Troubleshooting, solving and decision making skills

Prioritising skills

Solving the query within the given date and time.

On a scale of 1 - 5 please rate your fluency in spoken
English

4