Subject: Tech Support Candidate - Manoj Kumar
From: Manoj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 11:20:07 -0400

Tech Support
Test

Name

Manoj
Kumar

E-mail

[email-masked]

Phone Number

(91) 9651243732

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Chanadni Chowk

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NBMS Global Trade Pvt.
Ltd.

Sr. Tender Executive

18 May

17000

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check the network connectivity, then try. if the
issue is still same then i'll Check the web address (URL) in the address bar to
make sure i'm going to the right web page.

and also delete cookies and history

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Go to
settings and turn on Bluetooth

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
visible  – it’s often a button with a Bluetooth symbol on it.

On your mobile select your speaker and that’s it, you’re
connected

What according to you makes you a good candidate
for customer service or technical support job?

To
understand the customer problem and help them to get him out.

On a
scale of 1 - 5 please rate your fluency in spoken English

3