Subject: Tech Support Candidate - Dharmendra Shukla
From: Dharmendra Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 10:40:22 -0400

Tech Support
Test

Name

Dharmendra
Shukla

E-mail

[email-masked]

Phone Number

(+91) 9310088198

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Delhi bhikajicamaplace

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IDC technology

DL2

till now

15000

Previous Employer 1

Lipi data system ltd.

Feild
engineer

09/03/2019

14000

Previous Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

check,net ,check porxy,check firwall,chek website
spellings,check website secure or unsecure,check if organisation given to
permission for that website or not ec.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

open mobile
blootooth:-turn on speaker:-serch device:-paird device :-mached each code:-check
taht both coneected or not :-same working fine.

What according to
you makes you a good candidate for customer service or technical support
job?

dedication trowards work,and resolving  quick
issue

On a scale of 1 - 5 please rate your fluency in spoken
English

5