Subject: Tech Support Candidate - Payal Wankhede
From: Payal Wankhede <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 10:28:06 -0400

Tech Support
Test

Name

Payal
Wankhede

E-mail

[email-masked]

Phone Number

(91) 9404089439

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Hometown

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Speakers & Audio
Active directory outlook Skype for
business

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL technologies Pvt LTD

Analyst

Na

25000

Previous
Employer 1

NTT data formally know as Dell international

Help desk associate

30000

Previous Employer 2

Infosys bpo ltd

Process
executive

15000

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

If using
IE as browser :Close all browser Page's running in background - go to start -
type inetcpl.cpl - IE setting page will open - go to general tab - select
settings - view file - folder will appear with all temporary internet file-
select all - shift + delete all.

Go to advanced tab on IE setting page - click reset

Close the dialogue box.

Try to re-open website again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open  settings.

Tap the Bluetooth option.

Turn on Bluetooth.

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable – it's often a button with a Bluetooth symbol on it

What
according to you makes you a good candidate for customer service or technical
support job?

Knowledge of the product.

Patience to understand user problem.

A positive attitude and a desire to help

Never assume user try to understand user concern and problem.

Ability to explain things at the user's experience level

On a
scale of 1 - 5 please rate your fluency in spoken English

3