Subject: Tech Support Candidate - Ravi Kumar
From: Ravi Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 10:24:09 -0400

Tech Support
Test

Name

Ravi Kumar

E-mail

[email-masked]

Phone Number

(91) 8287408053

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector 44

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MacOS
Linux
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Idemia

Project engineer

Na

23000

Previous
Employer 1

Na

Na

Na

Na

Previous Employer 2

Na

Na

Na

Na

In your past experience you have (select
all that applies)

Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Try to check the Internet
connection. Most of the tine this error will be occurs only for Internet
connectivity.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.open the Bluetooth of speaker and phone.

2.try to pair the both devices. After pairing we can use the speaker.

What according to you makes you a good candidate
for customer service or technical support job?

Good
communication skills and good technical skills

On a scale of 1 - 5
please rate your fluency in spoken English

5