Subject: Tech Support Candidate - Pravin Dwivedi
From: Pravin Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 10:02:36 -0400

Tech Support
Test

Name

Pravin
Dwivedi

E-mail

[email-masked]

Phone Number

(+91) 6397011601

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Sector 58 Noida

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech mahindra

CSA

17000

Previous Employer 1

Paytm

CSA

15000

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First of
all I will have to ensure for proper Internet connection if using via LAN then
will have to check whether it's properly connected with system or not. If still
issue is there then will have to check proper URL Address while
entering.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First of all will have to open the device by
tapping on Bluetooth button on device and then will have to click on Bluetooth
option in mobile if it's showing then click on device name it will get
pair.

What according to you makes you a good candidate
for customer service or technical support job?

As I have
completed my graduation in Computer science engineering I am aware of technical
things, by using my skills I can show up to myself.

On a scale of 1 - 5
please rate your fluency in spoken English

5