Subject: Tech Support Candidate - Anand Negi
From: Anand Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 09:54:29 -0400

Tech Support
Test

Name

Anand
Negi

E-mail

[email-masked]

Phone Number

(91) 9910469760

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

GM Analystic

Help Desk

N/A

56000

Previous
Employer 1

Amazon

IT Support Engineer L3

18/07/2020

55000

Previous Employer 2

Peoplescout TrueBlue
LLP

Senior IT Support Engineer

01/08/2019

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check the internet connection. We can clear
cookies and cached data stored by web browser. If still doesn't work, try
uninstalling the web browser. Use third part tools like CCleaner to remove the
leftover files and reinstall the web browser. If we configured our web browser
to block Javascript, a website may not load properly or not load at all.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Tap on settings on your Android device.

2. Look for Bluetooth or the Bluetooth symbol in our setting and tap it.

3.There should be an option to enable.Please tap or swipe on it.

4. Search for device.

5. A list of available device will appear.

6. If your speaker is not listed, press the button on speaker that makes
discovable.

7. On mobile select available speaker.

8. It will show connected.

What according to you makes you a
good candidate for customer service or technical support job?

I have good listening and communication skills.  In depth
knowledge of hardware and software. Up-to-date knowledge of the latest IT and
software trends. Strong customer service ethos and excellent organizational
skills.

On a scale of 1 - 5 please rate your fluency in spoken
English

4