Subject: Re: Tech Support Candidate - Ishaan Batoota
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 16 Sep 2020 06:01:15 -0700 (MST)

Broken English 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Sep, 2020, at 18:13, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Ishaan Batoota < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 16 September 2020 at 6:11 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ishaan Batoota 

	

	
	
			Tech Support Test 
		
	Name 	Ishaan Batoota 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9354460514 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	CMS IT services Pvt. LTD. 	Technical Support Enginner 		17600 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1) Check the error code. 
2) check with other users who visits the website frequently. 
3) check the internet connection then check whether the internet is working or not by pinging the Google.com through CMD 
4) check the proxy settings. 
5) check in other browser. 
6) Then take the tracert and ping to check source and destination IP address. 
7) Then take the telnet at the specified port. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) Turn on Bluetooth speakers. 
2) Turn on bluetooth on mobile phone. 
3) Then search for the bluetooth speakers on mobile phone by opening bluetooth settings. 
4) Then click on bluetooth speakers. 
5) Now it will ask for pairing. 
6) Just pair the bluetooth speaker. 
7) Bluetooth speaker is connected now. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have the ability to persuade customers and have the patience which is required to deal with customers and cope up with customers. 
Apart from this, I do have 2 yrs of technical support experience. In these 2 yrs, I have learnt a lot how to deal with different clients and customers. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4