Subject: Re: Tech Support Candidate - Ankit Dhingra
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 16 Sep 2020 05:53:42 -0700 (MST)

His Last Salay was 70k. Expecting hike on it. 

Not ready to negotiate. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 12 Sep, 2020, at 16:28, Deeksha Dadu <[email-masked]> wrote: 

Speak with him 

Sent from my iPhone 

Begin forwarded message: 

From: Ankit Dhingra <[email-masked]> 
Date: 12 September 2020 at 15:54:36 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]> 
Subject: Tech Support Candidate - Ankit Dhingra 
Reply-To: [email-masked] 

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			Tech Support Test 
		
	Name 	Ankit Dhingra 
	E-mail 	[email-masked] 
	Phone Number 	(91) 8802153269 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Karol bagh delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Exchange o365 active directory 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Soti 	Technical support specialist 	3rd july 2020 	70k 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Try to check on any other browser. Whether the issue is with the browser Or not. 
2. If it doesn't work, we will try to run network troubleshooter. 
3. Also, try pinging google.com from cmd 
4. Checking network drive in device manager 
5. Turn off/ on router Or powercycle. 
6. Changing the network 
7. If it's working on other systems on the same network, try to do clean boot etc 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on phone's bluetooth and the speaker as well. 
2. Make sure phone's bluetooth is also visible 
3. Try to pair the device under devices in bluetooth 
	What according to you makes you a good candidate for customer service or technical support job? 	Good listener and good in communication. 
Active listening patient and willing to help. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5 	

	

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