Subject: Tech Support Candidate - Maharshi Dutt Shukla
From: Maharshi Dutt Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 08:52:22 -0400

Tech Support
Test

Name

Maharshi
Dutt Shukla

E-mail

[email-masked]

Phone Number

(+91) 7053515385

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sector 59

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ienergizer

Junior engineer

NA

17000

Previous
Employer 1

Bharat BPO

CSA

NA

9300

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

In this case, first I will check the internet
connectivity as well as link and i will check other website from the same
browser. Restart the browser and net connectivity reboot also could be helpful.
If not resolved issue and other sites working there must be issue in
website.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. open bluetooth option from mobile,
visibility on and search for the device. (Meanwhile power on the bluetooth
speaker as well to search)

2 To onnect with the speaker click on perticular model from searched nearby
devices appear in mobile.

3. If required press the button to pair (few devices) else it will connect post
that.

What according to you makes you a good candidate
for customer service or technical support job?

As per my
opinion any one can be good candidate or suitable for job if he/she have good
ability to learn things quickly and with willingness of work. And I am sure I
have these both the ability and intrest in technical issues will give me
advantage to work in this.

On a scale of 1 - 5 please rate your
fluency in spoken English

3