Subject: FW: Tech Support Candidate - Sahil Shokeen
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 12:51:26 +0000

First round

From: Sahil Shokeen <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 6:18 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sahil Shokeen

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sahil Shokeen
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9717016443
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi rohini
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Server, storage, vmware, virtualization, Hyper converged infra.
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        TNS Networking Solutions Pvt Ltd        Support engineer        15 day notice period    30 thousand
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  In this case my first step would be to analyse the error whether it is site down error or issue from my interest connection. If my connection is down I will troubleshoot my interest settings. If I am able to ping Google or any other internet site then I would check the site from web browser  "Down for Everyone or Just Me" type of sites. By this I would come to a right conclusion.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly I will power on bluetooth speaker.
After this I will switch on bluetooth from my mobile phone.
Then I will search for the bluetooth speaker in my phone's bluetooth settings.
Lastly I will enter password if required and connect the device.
What according to you makes you a good candidate for customer service or technical support job? For customer services and support job I'm a good candidate because I have excellent communication skills and technical knowledge. Which will help me in resolving customer's issues. Secondly I'm a very good listener and polite explainer.
On a scale of 1 - 5 please rate your fluency in spoken English  5