Subject: FW: Tech Support Candidate - Aman Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 12:51:08 +0000

First round

From: Aman Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 6:15 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Aman Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Aman Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7420935267
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Lajpat Nagar
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Sql-Database
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Rehoboth technologies   Consultant      10 Apr 2020     32,600 INR
Previous Employer 1     Spectrum Consultants    Technical Support Engineer      19 Nov 2019     27,600 INR
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1- First of all, I'll check internet connection on my system whether it is properly connected to  broadband/wifi or not.
2- If not then I'll run network troubleshooter(which we can go in this order-start Button>setting>network & internet>status>open network and internet status setting>change you network setting>network troubleshooter),the network troubleshooter can help diagnose and fix common connection problems.
3- I'll follow those steps of network troubleshooter if that can fix the problem.
4-If not then I'll Restart my modem and wireless router. This helps create a new connection to internet service provider (ISP).

5-After doing this, everyone that is connected to my Wi-Fi network will be temporarily disconnected. The steps I take to restart my modem and router can vary, but here are the general steps.(If I have a cable modem/Wi-Fi router combo device, then I only need to follow the steps for the single device.)
6-Then I'll unplug the power cable for the router from the power source,unplugging the power cable for the modem from the power source.
7-Some modems have a backup battery. If I unplug the modem and lights stay on,then I need to remove the battery from the modem.
8-And then I'll wait at least for 30 seconds or so.
9-If I had to remove the battery from the modem,then I'll put it back in now.
10-I'll plug the modem back into the power source. The lights on the modem will blink and I'll wait for them to stop blinking.Also I'll Plug my router back into the power source.
11-I'll wait a few minutes for the modem and router to fully power on. I can usually tell when they’re ready by looking at the status lights on the two devices.
12-Then on my PC, I'll try to connect again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1-I'll go to settings
2-Then I'll tap the Bluetooth option
and shall turn on Bluetooth
3-A list of available devices will appear.
If my speaker is not listed,then I need to press the button on my speaker that makes it discover-able – it’s often a button with a Bluetooth symbol on it.
4-On my mobile I'll select my speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, I am connected!
5-After my speaker is paired – the technical term for connecting two Bluetooth devices – I won’t need to go through that set-up again. Just I need to make sure that my speaker is on, and my mobile’s Bluetooth is also on.
What according to you makes you a good candidate for customer service or technical support job? I have all those specific and dynamic qualities of a candidature who has sound experience and knowledge in the field of customer support and technical support. I am looking for an organisation where I can learn and work beyond my limits.Above all of these I posses superb client liaison ability and excellent communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English  5