Subject: Tech Support Candidate - Sahil Shokeen
From: Sahil Shokeen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 08:48:40 -0400

Tech Support
Test

Name

Sahil
Shokeen

E-mail

[email-masked]

Phone
Number

(+91) 9717016443

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi rohini

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware -
Advanced
Server, storage, vmware, virtualization, Hyper converged
infra.

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TNS Networking Solutions Pvt Ltd

Support engineer

15 day notice
period

30 thousand

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

In this case my first step would be to analyse
the error whether it is site down error or issue from my interest connection. If
my connection is down I will troubleshoot my interest settings. If I am able to
ping Google or any other internet site then I would check the site from web
browser  "Down for Everyone or Just Me" type of sites. By this I would come to
a right conclusion.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Firstly I
will power on bluetooth speaker.

After this I will switch on bluetooth from my mobile phone.

Then I will search for the bluetooth speaker in my phone's bluetooth
settings.

Lastly I will enter password if required and connect the device.

What
according to you makes you a good candidate for customer service or technical
support job?

For customer services and support job I'm a good
candidate because I have excellent communication skills and technical knowledge.
Which will help me in resolving customer's issues. Secondly I'm a very good
listener and polite explainer.

On a scale of 1 - 5 please rate your
fluency in spoken English

5