Subject: Tech Support Candidate - Aman Kumar
From: Aman Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 08:45:24 -0400

Tech Support
Test

Name

Aman
Kumar

E-mail

[email-masked]

Phone Number

(+91) 7420935267

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Lajpat Nagar

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
Sql-Database

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Rehoboth technologies

Consultant

10 Apr
2020

32,600 INR

Previous Employer 1

Spectrum Consultants

Technical
Support Engineer

19 Nov 2019

27,600 INR

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1- First of all, I'll check internet connection
on my system whether it is properly connected to  broadband/wifi or not.

2- If not then I'll run network troubleshooter(which we can go in this
order-start Button>setting>network & internet>status>open
network and internet status setting>change you network setting>network
troubleshooter),the network troubleshooter can help diagnose and fix common
connection problems.

3- I'll follow those steps of network troubleshooter if that can fix the
problem.

4-If not then I'll Restart my modem and wireless router. This helps create a new
connection to internet service provider (ISP).

5-After doing this, everyone that is connected to my Wi-Fi network will be
temporarily disconnected. The steps I take to restart my modem and router can
vary, but here are the general steps.(If I have a cable modem/Wi-Fi router combo
device, then I only need to follow the steps for the single device.)

6-Then I'll unplug the power cable for the router from the power
source,unplugging the power cable for the modem from the power source.

7-Some modems have a backup battery. If I unplug the modem and lights stay
on,then I need to remove the battery from the modem.

8-And then I'll wait at least for 30 seconds or so.

9-If I had to remove the battery from the modem,then I'll put it back in
now.

10-I'll plug the modem back into the power source. The lights on the modem will
blink and I'll wait for them to stop blinking.Also I'll Plug my router back into
the power source.

11-I'll wait a few minutes for the modem and router to fully power on. I can
usually tell when they’re ready by looking at the status lights on the two
devices.

12-Then on my PC, I'll try to connect again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1-I'll go to settings

2-Then I'll tap the Bluetooth option

and shall turn on Bluetooth

3-A list of available devices will appear.

If my speaker is not listed,then I need to press the button on my speaker that
makes it discover-able – it’s often a button with a Bluetooth symbol on
it.

4-On my mobile I'll select my speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, I am
connected!

5-After my speaker is paired – the technical term for connecting two
Bluetooth devices – I won’t need to go through that set-up again. Just I
need to make sure that my speaker is on, and my mobile’s Bluetooth is also
on.

What according to you makes you a good candidate
for customer service or technical support job?

I have
all those specific and dynamic qualities of a candidature who has sound
experience and knowledge in the field of customer support and technical support.
I am looking for an organisation where I can learn and work beyond my
limits.Above all of these I posses superb client liaison ability and excellent
communication skills.

On a scale of 1 - 5 please rate your
fluency in spoken English

5