Subject: FW: Tech Support Candidate - Ishaan Batoota
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 12:43:57 +0000

First round

From: Ishaan Batoota <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 6:11 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ishaan Batoota

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ishaan Batoota
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9354460514
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        CMS IT services Pvt. LTD.       Technical Support Enginner              17600
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1) Check the error code.
2) check with other users who visits the website frequently.
3) check the internet connection  then check whether the internet is working or not by pinging the Google.com through CMD
4) check the proxy settings.
5) check in other browser.
6) Then take the tracert and ping to check source and destination IP address.
7) Then take the telnet at the specified port.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Turn on Bluetooth speakers.
2) Turn on bluetooth on mobile phone.
3) Then search for the bluetooth speakers on mobile phone by opening bluetooth settings.
4) Then click on bluetooth speakers.
5) Now it will ask for pairing.
6) Just pair the bluetooth speaker.
7) Bluetooth speaker is connected now.
What according to you makes you a good candidate for customer service or technical support job? I have the ability to persuade customers and have the patience which is required to deal with customers and cope up with customers.
Apart from this, I do have 2 yrs of technical support experience. In these 2 yrs, I have learnt a lot how to deal with different clients and customers.
On a scale of 1 - 5 please rate your fluency in spoken English  4