Subject: FW: Tech Support Candidate - Anuradha Ghosh Anuradha
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 12:43:23 +0000

First round

From: Anuradha Ghosh Anuradha <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 5:57 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Anuradha Ghosh Anuradha

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Anuradha Ghosh Anuradha
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (110019) 8851240386
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Femmes india    IT Executive    25oct 2019      20k
Previous Employer 2     Varuna Groups   IT support & MIS        14 May 2020     16k
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Start by simply shutting down the browser app and then reopening it. After that, try to visit the website. If you can still see the error then try force reloading the page. This will force the browser to ignore the cached version of the page and load the latest version.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to settings
Tap the bluetooth option
Turn on bluetooth
A list of available devices all appear
If your speaker is not listed, press the button on your speaker that makes it diacoverable- it's often a button with a bluetooth symbol on it.
What according to you makes you a good candidate for customer service or technical support job? Honestly
Problem- solving skills
Confidence
On a scale of 1 - 5 please rate your fluency in spoken English  3