Subject: Tech Support Candidate - Ishaan Batoota
From: Ishaan Batoota <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 08:41:27 -0400

Tech Support
Test

Name

Ishaan
Batoota

E-mail

[email-masked]

Phone Number

(+91) 9354460514

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CMS IT services Pvt. LTD.

Technical Support
Enginner

17600

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1) Check the error code.

2) check with other users who visits the website frequently.

3) check the internet connection  then check whether the internet is working or
not by pinging the Google.com through CMD

4) check the proxy settings.

5) check in other browser.

6) Then take the tracert and ping to check source and destination IP
address.

7) Then take the telnet at the specified port.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) Turn on Bluetooth speakers.

2) Turn on bluetooth on mobile phone.

3) Then search for the bluetooth speakers on mobile phone by opening bluetooth
settings.

4) Then click on bluetooth speakers.

5) Now it will ask for pairing.

6) Just pair the bluetooth speaker.

7) Bluetooth speaker is connected now.

What according to
you makes you a good candidate for customer service or technical support
job?

I have the ability to persuade customers and have the patience
which is required to deal with customers and cope up with customers.

Apart from this, I do have 2 yrs of technical support experience. In these 2
yrs, I have learnt a lot how to deal with different clients and customers.

On a scale of 1 - 5 please rate your fluency in spoken
English

4