Subject: Tech Support Candidate - Poonam Mourya
From: Poonam Mourya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 08:34:02 -0400

Tech Support
Test

Name

Poonam
Mourya

E-mail

[email-masked]

Phone Number

(91) 9599565884

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Noida Sector 15

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Mobile

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Exclusive Lane

Finance
Specalist

6.4.2020

25000

Previous Employer 2

Sanvaliya Automobiles

Assistant
Manager

1.4.2016

20000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First I
open task manager and close the task if issue not resolve then restart the
system

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

first go to settings and then open connection
after it there is an option for the bluetooth searching the new device then the
nearest bluetooth speaker show on the screen tap on the connect option it will
connect to the speaker.

What according to you makes you a
good candidate for customer service or technical support job?

I have done my graduation from science stream also work with
Samsung as tech support that's why its a good match for me

On a
scale of 1 - 5 please rate your fluency in spoken English

3