Subject: Tech Support Candidate - Anuradha Ghosh Anuradha
From: Anuradha Ghosh Anuradha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 08:27:19 -0400

Tech Support
Test

Name

Anuradha
Ghosh Anuradha

E-mail

[email-masked]

Phone Number

(110019) 8851240386

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Femmes india

IT Executive

25oct
2019

20k

Previous Employer 2

Varuna Groups

IT support
& MIS

14 May 2020

16k

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Start by
simply shutting down the browser app and then reopening it. After that, try to
visit the website. If you can still see the error then try force reloading the
page. This will force the browser to ignore the cached version of the page and
load the latest version.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Go to
settings

Tap the bluetooth option

Turn on bluetooth

A list of available devices all appear

If your speaker is not listed, press the button on your speaker that makes it
diacoverable- it's often a button with a bluetooth symbol on it.

What
according to you makes you a good candidate for customer service or technical
support job?

Honestly

Problem- solving skills

Confidence

On a scale of 1 - 5 please rate your fluency in spoken
English

3